TDX TECH’S RESPONSE TO THE 2020 CORONAVIRUS EVENT
March 10, 2020
- GENERAL RESPONSE ON STATUS OF BUSINESS CONTINUITY PLAN
To date, TDX TECH is experiencing no impact to firm operations or client service due to the current coronavirus (COVID-19) threat. TDX TECH has a documented business continuity plan that we have activated to ensure the safe and stable continuation of our business operations. All essential employees have the capability to work remote in the event of a widespread outbreak. Most areas in the company can continue operations. TDX TECH’s Leadership team is in constant contact with the most current information and are meeting on a weekly, or more frequent, basis to assess risks and mitigating actions.
- IMPACT TO DELIVERY OF CLIENT SERVICES
Our technicians work throughout the United States, including areas where cases of coronavirus have been confirmed. To date, there has been no impact observed on our ability to deliver professional services at any of our locations. We recognize that events may lead to many of our professionals having to work remotely and reschedule work.
We do not currently foresee any impact to our ability to deliver services and/or products, although we are evaluating on a case-by-case basis.
- REMOTE WORK CAPABILITIES
Recognizing that developments may require some, or many, of our professionals to work remotely, we are confident that our IT infrastructure will support heightened access by our professionals to the company’s network and resources via a secure VPN. All TDX TECH’S service professionals, and all administrative staff, have a firm issued laptop and remote capability via a secure VPN. It is possible that some work functions, such as shipping, receiving, equipment repair will need to be performed on site at TDX TECH’s office. TDX TECH will take every precaution to ensure the office areas are kept sanitized on a recurring schedule.
- THIRD PARTY VENDORS, SERVICE PROVIDERS AND SUBCONTRACTORS
Any third party contracted employees such as field technicians will be informed of the company’s policy and guidelines for anyone entering a work site at the request of TDX TECH.
Any third-party contract must remove themselves from work order in the following cases:
- If they have a fever (or have had a fever in the last 24 hours)
- If they have recently traveled internationally to any of the affected areas
- TRAVEL RESTRICTIONS
TDX TECH Management team monitors CDC and US State Department travel advisories daily and immediately implements their travel advisories. To date, in terms of travel restrictions, we have prohibited all business travel to any international countries Through April 30.
In addition to the above restrictions, we are limiting all “non-essential” U.S. domestic travel through April 30th, 2020.
- MEETING AND EVENT LIMITATIONS
TDX TECH meetings are limited to 50 people or less, and we are asking that virtual options be used for participants in other offices to avoid travel. TDX TECH employees may not attend externally hosted conferences with 50 people or more.
- EMPLOYEE COMMUNICATIONS
We are also communicating with our employees and partners though email and internal posting on any updates that may affect any of the locations in which we are currently working including any special communications relating to locations that may have more significant impacts or specific state or local health advisories.
We are reinforcing through communications with our personnel, standard government advice that personnel who feel sick for any reason, or who have symptoms of respiratory tract infection should contact their health care provider and not come to the office or client sites.
TDX TECH is also reinforcing through communications with our personnel, standard government advice that since COVID-19 is a respiratory ailment, as is influenza, there are well-known and simple precautions to prevent this type of illness:
- Wash your hands often with soap and water for at least 20 seconds;
- Avoid touching your eyes, nose, or mouth with unwashed hands;
- Cover your nose and mouth when you cough or sneeze. Throw the tissue away and wash your hands;
- Get adequate sleep and eat well-balanced meals to ensure a healthy immune system; and
- When you are sick, stay home (except to get medical care) and drink plenty of fluids.
- SELF QUARANTINE AND SIMILAR MEASURES
We are centrally tracking possible exposures, infections and self-quarantines on a daily basis.
If our professionals have traveled to, or through South Korea, Iran, Italy or mainland China, we are requiring that they self-quarantine for 14 days after their return. These self-quarantine requirements extend to personnel who live with someone who has traveled to these countries. The self-quarantine requirements may be expanded to those who have travelled in other countries (or who live with someone who has) if and when other countries are added to the government travel restrictions.
Similarly, in the event any of our personnel have reported possible exposure to COVID-19 or live with someone who has possibly been exposed, we are requiring that they observe the same self-quarantine period.
We have instituted daily enhanced cleaning procedures in our office.
We have installed hand sanitizer dispensers by doorways and additional sanitizers in the common work area.