Whether you have a little or a large amount of equipment in place – or if you have hardware requiring predictable IT maintenance – TDX Tech can help you control costs by creating a custom program based on your unique situation. With highly trained technicians and state-of-the-art tools, our comprehensive repair center guarantees a prompt turnaround time from the receipt of your equipment.

On-site Field Services and IT Maintenance

With our 20,000+ national technician base, on-site field services, and our experienced help desk personnel, TDX offers your company best-in-class IT maintenance support.

Annual Contract Maintenance Programs

As part of our IT maintenance program, TDX Tech offers a range of annual contract programs for customers with repetitive defective products and large amounts of equipment. We’ll work with you to determine your annual failure rate and bill for services on a monthly cycle based on the annual failure rate.

Per Incident Repairs and Refurbishment

We also offer per incident, fixed-rate pricing for IT maintenance repairs and refurbishments as failures occur. Our certified technicians will ensure that your equipment is serviced and repaired to the manufacturer’s specifications. Plus, your equipment will be tested, cleaned, diagnostically evaluated and receive any necessary preventative IT maintenance.

Advance-Exchange Programs for IT Hardware

Because downtime isn’t an option, TDX Tech can exchange or repair equipment as quickly as 24 hours from the time we receive your defective hardware. And we’ll stock your newly repaired equipment for future exchanges.

IT Maintenance and Support Help Desk

Our experienced technical representatives and world-class help-desk provide seamless service around the clock.

Ticketing and WebTrax™

TDX Tech makes it easy to manage any IT maintenance request with our web-based ticketing and project management systems.

WebTrax, our proprietary work-order tracking solution, is engineered to manage technology assets and on-site integration projects.

WebTraxAT™ (Asset Tracking) lets you view inventory levels, outgoing shipments, receipt of new shipments and status of repairs.

WebTraxEXT™ (Deployment Services) lets you track project status, view on-site technician notes, and download key deliverables for field-services deployments.

Repair Requests

• General Repair Request form »
• Customer Portal/Ticketing website (login required) »