IT Maintenance and Support Programs
Whether you have a little or a large amount of technology equipment in place – or if you have hardware requiring predictable maintenance – TDX Tech can help you control costs by creating a custom program based on your unique situation. With highly trained technicians and state-of-the-art tools, our comprehensive repair center guarantees a prompt turnaround time from the receipt of your equipment. For IT maintenance, support, and programs, look no further than TDX Tech.
National, On-site Maintenance and IT Support
With our 20,000+ national technician base, on-site field support, and our experienced help desk personnel, TDX offers your company best-in-class IT maintenance services and support, nationwide.
Annual Contract IT Maintenance Programs
As part of our IT maintenance offerings, TDX Tech can provide a range of annual contract programs for customers with repetitive defective products and large amounts of equipment. We’ll work with you to determine your annual failure rate and invoice on a monthly cycle based on the annual failure rate.
Per Incident Repairs and Refurbishment (Break/Fix Repair Services)
We also offer per incident, fixed-rate pricing for IT hardware repairs and refurbishments, as failures occur. Our certified technicians will ensure that your equipment is serviced and repaired to the manufacturer’s specifications. Plus, your equipment will be tested, cleaned, diagnostically evaluated and receive any necessary preventative IT maintenance. Per incident repairs are often referred to as break/fix repair services.
Depot Repair Services and Programs
Depot repair is ideal for situations where it is more cost–effective to send your technology hardware to our in-house technology team for repair services, rather then deploying a technician to provide on-site field services. Customers who prefer this type of maintenance usually keep spare equipment on-hand in order to prevent down-time and lost productivity.
Advance-Exchange Maintenance Programs for IT Hardware
Because downtime isn’t an option, TDX Tech can exchange or repair equipment as quickly as 24 hours from the time we receive your defective hardware. And we’ll stock your newly repaired equipment for future exchanges.
Spare Pools and Warehousing Services
Leverage our centralized Midwest-based warehouse to stock and supply your hardware assets, parts, and components. Use your stored inventory to quickly deploy technology to your locations, or to keep quick replacement hardware on-hand for your depot repair or advance-exchange maintenance programs. You can even track your assets and inventory levels in our WebTrax portal, giving you real-time visibility into your stock levels, as well as the location of your deployed assets.
IT Support Help Desk
Our experienced technical representatives and world-class help-desk provide seamless service around the clock, to help keep your technology running 24×7.
Track IT Maintenance Activity with Ticketing and WebTrax™
TDX Tech makes it easy to manage any IT maintenance request with our web-based ticketing and project management systems.
- WebTrax, our proprietary work-order tracking solution, is engineered to manage technology assets, on-site integration projects, and maintenance-oriented technician and technology deployments.
- WebTraxAT™ (Asset Tracking) lets you view inventory levels, outgoing shipments, receipt of new shipments and status of repairs. The system helps track and maintain stock of maintenance-related products and components, stocked in our warehouse, to support your customized maintenance or warranty fulfillment program.
- WebTraxEXT™ (Technician Deployment) lets you track project status, view on-site technician notes and maintenance reports, and download key deliverables related to your IT maintenance services program.
*Customer account required.
*Customer account required.
From deployment services, to site-surveys and installations, our field service technicians have you covered. Our technology deployment experts are well-versed on virtually all IT projects and related infrastructure.
40+ YEARS OF EXPERTISE
Since 1981, TDX Tech has provided technology lifecycle solutions to businesses throughout the world, including hardware solutions, field services, and depot maintenance programs.
WHAT WE DO, IN 90 SECS…
Seeing and hearing is the easiest way to learn how TDX Tech helps our customers meet their technology needs. Click the video play button above to see what our technology and project teams can do for you.