According to this TRB article, “Retailers require creativity to be one step ahead of everyone and to survive in a dramatically changed global scenario.” In addition, “Companies that experiment with technologies to determine which ones improve operational efficiency and which improve the customer experience are
According to this article by ISN Magazine, “[r]etail theft remains a significant concern globally, with varying impacts across countries. The past decade has seen both an escalation in theft incidents and a corresponding increase in investments toward advanced prevention technologies.”
Self-service technology continues to expand across retail stores, with retailers deploying solutions beyond traditional self-checkout. According to a recent Yahoo Finance article, the growth of self-service technology in retail is being “[d]riven by rising labor costs, increasing operational complexity, and growing consumer demand for faster,
According to this C-Store Dive article, convenience store “…operators are under pressure from every direction. Customers expect speed and personalization. Labor remains expensive and difficult to retain.” As a result, leaders are placing greater emphasis on the business impact of technology investments.
As retailers look to improve inventory accuracy and reduce losses from out-of-stocks and overstocks, RFID technology is playing a growing role in store operations. According to this RFID Journal article, “retailers are increasingly exploring automating their store operations with continuous overhead RFID reading solutions.” Excerpt:
Nationwide Technology Rollout Services for New Stores, Remodels, and Refresh Projects When new store rollout projects involve many vendors, inconsistent execution, delayed schedules, and installation issues, store opening targets can quickly shift. New store opening delays can affect employee training, merchandising readiness, checkout performance, inventory
Retailers are increasingly using RFID technology to gain better visibility into inventory, reduce loss, and streamline store operations. According to this Shopify article, the “retail industry is now the single largest RFID customer globally, with the retail RFID market valued at $13.46 billion in 2024
It’s no secret that technology is transforming the customer experience at brick-and-mortar businesses—and convenience stores are quickly joining the revolution. Solutions like smart shelves (e.g, ESL), digital signage, and the use of “big data” are leading the charge.
An IT Field Service Technician plays a critical role in maintaining and supporting the technology infrastructure of brick-and-mortar locations, such as retail stores, distribution centers, and warehouses. These professionals ensure that various IT systems are fully operational and functioning smoothly, which is essential for day-to-day
With the plethora of convenient shopping options available today, many retailers are working hard to ensure their brick-and-mortar stores remain competitive and convenient by offering self-serve commerce options. According to this PYMNTS article, 53% of shoppers “prefer self-checkout, citing shorter lines, frictionless payment options and privacy.”
NRF 2025: Retail’s Big show takes place next month at the Javits Convention Center in New York City. According to this recent Chain Store Age article, “…Retail’s Big Show will provide insight into the direction three major trends in retail…”
It’s no secret that brick-and mortar retailers must stay innovative in the era of online shopping and BOPIS (Buy online, pick-up in-store). According to this Chain Store Age article, “several pain points can deter customer satisfaction, such as inaccurate item availability, differing online and in-store